Information Icon

You are using a version of Internet Explorer which is not optimised for this website. Upgrade to Chrome, Firefox or Internet Explorer 9 or higher for optimal experience

Contact Us

Here are some of the ways you can contact us below, should you need to:


If you are abroad and find yourself in need of emergency help:
contact Chubb Assistance on +44 (0) 20 3305 9094


If you need to make a claim - see our useful guidance and print a claim form.
If you have any queries how to claim please give us a call on 0800 519 9942 or if calling from abroad
+44 (0) 203 305 9094 from (09:00 to 17:00 weekdays)

Customer Service

By E-mail

Click Here (
We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

By Phone

(from 09:00 to 17.00 on weekdays)
0800 519 9942
or if calling from outside the United Kingdom
+44 (0) 203 305 9094

By Writing

The Customer Services Manager,
AIB (NI) Travel Insurance,
PO BOX 1086,


If you feel we have done something well or that we could do better, we welcome your feedback If you want to make a formal complaint, we operate a comprehensive Complaints Procedure. Or you can always call our Customer Service team who will be happy to help you direct your enquiry.