Complaints Procedures
Chubb is dedicated to providing a high quality service and wants to maintain this at all times. If you are not satisfied with this service, please contact Chubb, quoting your Policy details, so that we can deal with the complaint as soon as possible.
The Customer Service Manager,
AIB (NI) Travel Insurance,
PO BOX 1086,
Belfast
BT1 9ES
Tel: 0800 519 9942 or if calling from abroad +44 (0)141 285 2309
Email: aibni.travelinsurance@chubb.com
If you have a complaint in relation to a claim, please contact:
The Claims Manager,
AIB (NI) Travel Insurance,
PO BOX 1086,
Belfast
BT1 9ES
Tel: 0800 519 9942 or if calling from abroad +44 (0)141 285 2309
Email: aibni.travelinsurance@chubb.com
Following these complaints procedures does not reduce your statutory rights relating to your Policy. For further information about your statutory rights contact the Citizens Advice Bureau.
Financial Ombudsman Service
Chubb is a member of the Financial Ombudsman Service (FOS), who may be approached for assistance, if you are not satisfied following receipt of Chubb’s final response. A leaflet explaining its procedure is available on request.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: +44 (0) 800 023 4567 (free from most landlines, charges may apply from a mobile phone)
+44 (0) 300 123 9 123 (calls charged at the same rate as 01 or 02 numbers on a mobile phone)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Financial Services Compensation Scheme
In the unlikely event of Chubb being unable to meet its liabilities, a Policyholder may be entitled to compensation under the Financial Services Compensation Scheme. Their contact details are:
Financial Services Compensation Scheme
PO Box 300,
Mitcheldean,
GL17 1DY
Phone: 0800 678 1100 or 020 7741 4100
Fax: 020 7741 4101
Email: enquiries@fscs.org.uk
Website: www.fscs.org.uk